My mother is now 91 years old and although of sound mind she has become very frail physically. This mean she is generally confined to the house unless aided and is unable to complete even light household duties. As I do not live local, I engaged Well Led Care on recommendation from a neighbour. This was many months ago now and I have been pleased with both the quality of staff and service supplied.

Well Led arrive twice a day and ensure that my mum has got out of bed safely and has not fallen. Then giving her breakfast. This is repeated in the afternoon with a pre prepared meal. Well Led are happy to support my mum with general cleanliness and their friendly, well-mannered staff provide my mum a welcome opportunity to talk. They always take the time to get to know their customer.

In my experience it is always best to have an informal chat to any new face that arrives. This gives you both the confidence that the Carer has an understanding of what they are expected to do and that they have a contact point (you), for any questions/issues. i.e. they may advise a doctor’s visit may be advisable. An early conversation also ensures that they know their way around and where everything is located. For example, when certain things are required like refuse collection Well Led are happy to make sure that this basic necessity is taken care of.