Who We Are

Well-Led Care Ltd provides domiciliary care, supported living, and healthcare recruitment services in the UK. We are registered and operate in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Email: info@wellledcareltd.co.uk
• Phone: 0330 113 1495

What Personal Data We Collect

For clients and service users:

• Full name, date of birth, and contact details
• Medical and health information (with consent)
• Emergency contact information
• Details of your care needs and preferences
• Next of kin and GP information

For job applicants and staff:

• Contact details and identification
• Employment history and references
• Criminal record checks (DBS)
• Training and qualifications
• Right to work and background checks

From website or email users:

• Name, email address, and phone number (if provided via contact forms or email)
• IP address and browsing data (via cookies — see section 8)

How We Use Your Information

We only use your personal data for the purposes it was collected, including:

• Delivering safe and effective care
• Creating care plans and managing services
• Communicating with you and your family
• Responding to enquiries or complaints
• Complying with our legal and regulatory obligations
• Processing job applications or staff vetting

We will not use your data for marketing without your explicit consent.

Lawful Basis for Processing

We process your data under the following lawful grounds:

• Consent (where you have given clear permission)
• Contract (where we need it to provide a service)
• Legal obligation (such as safeguarding, CQC compliance)
• Vital interests (in emergencies or to protect someone’s life)
• Legitimate interests (for reasonable business operations)

Who We Share Your Data With

We only share information when necessary, such as:

• With health professionals (e.g. GP, nurse, social worker)
• With the Care Quality Commission (CQC) during inspections
• With emergency services in urgent situations
• With payroll or recruitment partners (for staff only)
• With legal or regulatory bodies if required by law

We never sell your data or use it for advertising purposes.

How We Store and Protect Your Data

Your data is stored securely using password-protected systems, encrypted storage, and physical safeguards (e.g., locked filing cabinets). We regularly review our data protection measures and limit access to only those staff who need it.

Data is kept only for as long as necessary:

• For clients: usually up to 7 years after service ends (in line with care regulations)
• For job applicants: 6–12 months if not hired
• For staff: during employment and up to 6 years after leaving

Your Rights

Under data protection law, you have rights including:

• Access – to see what data we hold about you
• Correction – to fix inaccurate or incomplete information
• Erasure – to request deletion (in certain cases)
• Restriction – to limit how your data is used
• Objection – to processing based on legitimate interests
• Data portability – to transfer your data elsewhere

To exercise your rights, email us at: info@wellledcareltd.co.uk

Cookies and Website Use

We may use cookies to improve your experience on our website. Cookies help us understand how visitors use the site, but they do not identify you personally.

You can manage cookie settings in your browser. Continued use of our website implies consent to basic cookie use.

Making a Complaint

If you’re concerned about how we handle your data, please contact us first so we can put things right.

If you're not satisfied with our response, you can contact:

• Information Commissioner's Office (ICO)
• https://ico.org.uk

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the updated version on our website and notify clients or staff where appropriate.