Company Information

Well-Led Care Ltd is a registered provider of domiciliary care, supported living, and healthcare recruitment services in the UK.

• Email: info@wellledcareltd.co.uk
• Telephone: 0330 113 1495

Service Provision

All care services provided by Well-Led Care Ltd are subject to a written agreement, which outlines the type of support to be delivered, the agreed schedule, and any specific needs. Care plans are reviewed regularly to ensure they remain appropriate and effective.

Bookings and Changes

Clients are required to confirm all service requests in writing or via a signed agreement. Any changes to visit times, care needs, or service frequency must be communicated in advance. We reserve the right to amend schedules or care arrangements where necessary for safety or operational reasons.

Fees and Payment

All services are chargeable and priced according to the written care agreement or staffing contract. Invoices are issued on a regular basis (weekly or monthly). Payment must be received within 14 calendar days unless a different arrangement is agreed in writing. Late payments may result in administrative fees or disruption of service.

Cancellations and Missed Appointments

Clients must provide at least 24 hours’ notice for cancellations. If sufficient notice is not given, the scheduled visit may be charged in full. In cases where we are unable to fulfil a scheduled visit due to unforeseen circumstances, we will inform you as soon as possible and arrange an alternative where appropriate.

Confidentiality and Data Protection

Well-Led Care Ltd is committed to maintaining client confidentiality and protecting personal data. All information is stored and handled in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data is only shared when necessary and lawful to do so.

Complaints and Feedback

We welcome feedback and are committed to resolving concerns fairly and promptly. Complaints can be made by phone, email, or in writing. We will acknowledge complaints within two working days and aim to resolve them within seven working days, unless further investigation is required.

Insurance and Liability

Well-Led Care Ltd holds public liability and professional indemnity insurance. While we take every reasonable measure to ensure high-quality care, we are not liable for loss or damage resulting from factors beyond our control, including but not limited to third-party actions or emergencies.

Amendments to Terms

These Terms and Conditions may be updated periodically to reflect changes in legislation, regulatory requirements, or company practices. Where applicable, we will notify clients of any major updates before they take effect.